Frequently Asked Questions

Yes, you need to create an account to make a purchase. By creating an account, you have benefits such as storing your personal details for faster checkout, easily accessing your order history, and being the first to hear about new collections and announcements!

The payment methods available vary based on the shipping country. They will be displayed during the checkout process.

Credit Cards

For U.S., we accept the following credit cards:

• Mastercard
• Visa
• American Express
• Discover
• JCB
• Diners Club

In addition to standard credit card payments, we support payments through the following methods:

• Apple Pay
• Google Pay
• Shop Pay

We do not accept Visa Gift Cards at the moment.

Orders are processed during the working week (Monday to Friday, excluding holidays) and shipped within 1-3 business days after being placed and approved. Please note that orders may take 1-3 business days to be reviewed during busy times such as the holiday period. This may delay the processing time.

In order to get your purchase to you as soon as possible, we process orders as soon as they are received. Because of this, we are unable to make adjustments to items or guarantee that we will be able to accommodate cancellation/alteration requests. But we can try to cancel the order if you contact our Customer Service team within 15 minutes of placing your order.

• This only apply to business hours.
• We cannot guarantee we'll be able to do it because we start processing orders as soon as they are received, and we depend on the logistics department.

Please note that AREZZO is not responsible for orders placed with the incorrect shipping address.

For orders shipped within the U.S. (excluding all U.S. territories), we are currently offering the following shipping options. Please note that orders are processed and shipped within 1-3 business days.

FedEx Ground (standard orders)- Orders are delivered 1-7 business days after being shipped. 

• Orders under $99: $9.99
• Orders $99 and higher: Free Shipping

Please note that order subtotals are based on the order amount before shipping and taxes are applied.

Unfortunately, we are currently unable to offer international shipping.

Unfortunately, we are currently unable to offer shipping to P.O. Boxes, APO, or FPO addresses.

If your package is marked as delivered but you have not received it, please contact our Customer Service for assistance. We will do our best to locate your package with the carrier. 

Return & Exchange Policy

General Guidelines

• Returns or exchanges must be requested within 30 days of the delivery date.
• Only unworn items in perfect condition, in their original box, with all original tags attached, are eligible. Items must be unwashed, undamaged, and in resellable condition.
• Refunds are credited to the original form of payment. Due to payment provider rules, refunds will be processed within 60 days of the purchase date. 
• The shipping charges are non-refundable unless the return is initiated because of a manufacturing defect or fault on Arezzo's part. 
• ⁠Exchange Orders are not eligible for refunds to the original form of payment.
• Each eligible item can only be exchanged once.

Damaged Items

• If you identify damage to your Arezzo shoes, you must submit a support request within 90 days of the delivery date. To help us evaluate the issue, please send clear photos of the product to our Customer Service team. Our team will carefully review your case and provide a response within three business days.
• Only items purchased directly from our website are eligible for support. If the item was purchased through one of our authorized resellers, we kindly suggest contacting the store where the purchase was made for assistance.

Full-Priced Items

• Eligible for refunds and exchanges. Within 14 days of delivery: Free return or exchange. | Between 15–30 days of delivery: Eligible for refund or exchange, with a $6.99 return shipping fee.

Promotional Items

• Items discounted over 49% are final sale. Discounts between 21% and 49% are eligible for exchange only.
• Discounted items are considered as exchange only. Exchanges can be processed for*: Same item, different size; Different item, higher price; Different item, lower price; Exactly the same value paid for the returned item at the moment it was requested;
• Items considered FINAL SALE/CLEARANCE are NOT eligible for exchanges or refunds.

The information can be advertised on the promo banner and/or on our site, along with the information on the product description. This is not mandatory, since the criteria are based on Arezzo policies.

You can submit your request by filling out the order number and zip code on the Return Center: https://returns.arezzo-store.com/

Once your return has been processed on our portal, you will receive an email with instructions on how to proceed with the drop-off in approximately 2 business days.

Please note that we reserve the right to deny returns that do not meet our eligibility criteria (charge, deny, and block the refund).

We use FedEx and Happy Returns to handle returns. The system will determine the appropriate method based on the item (returns of boots are only eligible via FedEx).

• FedEx: you’ll receive a return label. Afterward, you’ll print the label and return the package at the closest FedEx location.
• Happy Returns: you’ll receive a QR code instead of a Label, which you won’t have to print. Upon receiving the QR code, you’ll need to drop the package off at the closest location, which is indicated on the return portal. Once you have the designated location to drop off your package, scan the QR code.

Arezzo clarifies that it does not assume responsibility for products purchased through retailers or wholesalers. Matters such as returns, exchanges, and other customer service inquiries should be directed to the store where the purchase was made, as policies may vary between retail outlets and Arezzo's stores.

Defective items and incorrect orders can be returned to our customer care team through return requests. The return request must contain an explanation of the defective/incorrect item. Images should be sent via email and include clear views of the damage (if applicable), overall shoe, soles, and label that is located on the side of the Arezzo shoe box. 

To submit a return or exchange request, please visit our Return Center: https://returns.arezzo-store.com/

Yes, we do! Please keep in mind the following Price Adjustment rules:

• The lower priced item must have the same characteristics as the purchased item, i.e., the same item, color, and size.
• Links of the lower priced item should be submitted. Please note that screenshots will not be considered.
• The lower priced item must be available (in stock) at the time of verification by our customer service team.
• We do not apply discounts and promotions that are specific to other websites.

To request a price adjustment, please provide the necessary information to our Customer Service team.

If a size is not available, you will not be able to add it to your bag. Additionally, if you select a size that is currently unavailable, you will be given the option to be notified via email when it is back in stock. However, we cannot guarantee that the item will become available again. If it does, we will be sure to alert you.

Please be aware that if an item is in your shopping bag, it is not reserved and can still be sold.

While we cannot guarantee that we will have the strap for your specific shoe available, we will certainly do our best to locate a replacement for you. Please contact us with the details of your shoe style and color, and we will attempt to obtain a replacement for you as soon as possible. 

Arezzo, founded in 1972, is a leading Brazilian footwear brand known for stylish, high-quality women's shoes. With over 450 stores in 50+ countries, it emphasizes innovation, ethical production, and sustainability, all while being produced in Brazil. Arezzo aims to inspire confidence and elegance globally.

For more details, visit our About Us page.